Comments on: Enterprise 2.0 Success Factors

By: Niall Cook

Niall Cook — Fri, 15 Feb 2008 10:05:16 +0000

Thanks for the comments guys. Jasbinder - agree fully. Sam - nice case study, although I’m always sceptical about case studies published by vendors in the course of promoting their own products. For the book, I purposely tried to find people inside companies recounting their experiences first hand (the last thing you want when you shell out hard earned cash is to feel you’re being sold to), but there is definitely a place for vendor case studies too.

By: Sam Lawrence

Sam Lawrence — Thu, 14 Feb 2008 13:12:35 +0000

Niall,

You should check out this in-depth case study from EMC. I summed it up for Chuck Hollis, their VP. He has dedicated an entire blog to the problem, requirements, search, solution and deployment. Not to mention the resulting business impact. And this for 35,000 people, who ironically own eRoom and Documentum.
http://tinyurl.com/37vzkc

Cheers,
Sam

By: Jasbinder

Jasbinder — Wed, 13 Feb 2008 21:59:45 +0000

Niall, the success factors are spot on - trojan mice each and every one. Can’t help but feel that as e2.0 normalises, more organisations are likely to want to use related approaches to develop a more collaborative culture (I would like to say co-create with employees, but maybe that’s too optimistic) - so the demand could understandably come from the aforementioned committee.

This leads to well-known, related experiences - as highlighted by Deddie Weil (http://www.blogwriteforceos.com/blogwrite/2008/02/free-download-m.html) re blogs: “I can tell you from experience that creating a corporate blog for a Fortune 500 company is one part big idea and nine parts down in the trenches parsing each word for tone, content, nuance, legal ramifications, etc.”

Actually pleasing to hear, as the same issues arise with just about all forms of internal communication.